Logicalis

Creating an integrated email solution

Company Profile

Budget Insurance Services is part of the international Budget Group of companies. Since trading began in 1993, Budget Insurance Services has rapidly become one of the leading intermediaries in the country offering car, home, life and other primary domestic insurance products

Customer's Business Issues

The increasing use of e-mail as a method of communication with customers, made the email system that Budget was using a mission critical application. It was felt that their existing application and infrastructure was not providing the resilience and availability that their business required.

Customer's Business Objectives

Budget had a number of business objectives it needed to meet:

• Reliable email quotes to customers
• Email to run on iSeries system
• Development to be kept in-house
• More resilience in system

Initial Customer Set up

Logicalis had upgraded Budget Insurance's iSeries installations and there was now spare capacity on the new development machine to act as a Web server and handle all email traffic. According to Anthony Gould, IT Operations Manager: "We looked at three potential email solutions and Logicalis organised a trial with Lotus Notes Domino running on our new machine."

The Logicalis Solution

Logicalis designed, installed and implemented the complete Domino email solution:

Software

• Domino Server
• Lotus Notes Mail
• Lotus Sametime

Services

• Design of solution
• Project Management
• Migration of users
• Integrated with Pegasus – side by side initially
• Implementation of solution onto iSeries Server
• Training of users

Ongoing Support

Logicalis provide One Call ongoing support for hardware and software Pre agreed SLA to deliver rapid response and resolution

Customer Benefits

Budget Insurance Services has realised many key benefits from implementing this solution.

• New, well supported, reliable system with greatly increased speed for users
• Lower maintenance costs due to consolidation on iSeries
• Lower Total Cost of Ownership
• More resilience in system Improved customer service and satisfaction
• Improved user satisfaction

Why Logicalis?

According to Anthony Gould: "Logicalis demonstrated a high level of expertise in Lotus Notes Domino and a track record of implementing the system on the iSeries platform. They carried out a two month trial and we liked the product very much. It made a lot of sense to have Logicalis integrate the email into the overall system that they supplied and implemented."